Given the complexity of the new services being both outpatient-scheduled visits and inpatient services, the layout of the department was designed to be “dual-sided”. This allowed for outpatient visitors to be greeted into a new dedicated waiting space, while the clinical spaces offer ease of access for more urgent or non-scheduled inpatient-use by the med/surgical floor.
The Design Collaborative team focused all effort on ensuring these complex functions would be efficient for staff while also being accommodating for patients and visitors. During a nuclear medicine procedure, a patient typically is injected with a radioactive “tracer” substance that takes an amount of time to uptake before the image is actually collected by the gamma camera. After the procedure, patients are escorted to the new lounge area, where they can wait in comfort before the images are collected and read. The layout of the lounge needed to feel welcoming and also provide a sense of connection with the nursing staff nearby.