From the experience of a patient walking into the building for the first time, to new staff working to achieve the expected standard of care, to the family member waiting to pick up a loved one – the responsibility of this project is to provide a total experience that delivers on the IOS promise.

The total experience doesn’t just include the aesthetic measures of a space, but it includes the functional aspects including privacy, acoustics, access to food, cleanliness, comfortability, ease of access, safety, and more in order to support and enhance the quality of care measures being delivered.

Facilities and infrastructure aren’t as seen, but they are felt, and are uniquely important because of their impact on both the experience- and quality-of care abilities.

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