VA Community-Based Outpatient Center (CBOC) Lima, Ohio, Renovation Improves Veteran Care

FORT WAYNE, IN (May 21, 2020) – Design Collaborative recently completed the renovation of the VA CBOC Lima, Ohio’s primary and specialty care clinic spaces. The new design enables easier access to care for Veterans by consolidating multiple services and providers into one area, as well as integrating prosthetic services to minimize patient travel to separate locations. 

Building on a legacy of care tailored exclusively to Veterans, the VA recently adopted new Standards of Care, which were integrated into this facility’s design. Completed in May 2020, the project is inclusive of 11,500-square-feet of medical office space on the Mercy Health – St. Rita’s Medical Center Campus. The new space includes 24 exam rooms for podiatry, ophthalmology, audiology, and mental health specialties, along with primary care. Transitioning from narrow, closed traditional office spaces, the new floor plan is open and vibrant with improved workflow, flexibility, and patient care. 

The primary care area design is based on a Patient-Aligned Care Team (PACT) model, which pools providers in a common work area separate from main patient traffic flow. The PACT promotes collaboration among the providers and helps maintain patient information privacy. Another advantage of the PACT is that provider workstations, as well as the adjacent exam rooms, are flexible and shared throughout the week, promoting greater efficiencies and requiring less square footage. 

One of the unique challenges on this project involved the audiology booth and notifying patients of a potential fire hazard while inside the sound-proof booth. The solution involved installing a visual fire alert system in the booth that notifies the patient in the event of an emergency. While not disrupting the patient evaluation during normal usage. As a result, a green strobe light was integrated in the booth that connects to the main fire alarm system and flashes inside the booth when the fire alarm system is activated. 

“We were excited to work with the Veterans Affairs staff on this project and provide an updated space for Veteran care,” stated Bill Ledger, AIA, ACHA, EDAC, LEED AP, senior associate and director of healthcare design for Design Collaborative. “Ultimately, the goal was to improve the quality of primary and specialty care for Veterans in the community, and the space definitely achieves this mission.” 

Tracey Gould, M.S. IMC, CPSM
Director of Business Development & Marketing